Experience Manager

Experience Manager

Job Summary of Experience Manager

Ulta Beauty is responsible for leading a high - performing team to deliver exceptional guest experiences, retail sales, and salon services. This role oversees stylists, estheticians, guest coordinators, and sales teams to ensure operational excellence, guest satisfaction, and top - line growth in both retail and service offerings.

Job Duties and Responsibilities of Experience Manager:

• Drive store performance by meeting or exceeding goals for services, boutiques, retail sales, guest loyalty, and payroll management.
• Support operational excellence through scheduling, expense control, and workload management.
• Analyze store performance metrics and implement strategies to improve services, retail sales, and guest experience.
• Perform makeup applications, skincare analysis, and product demonstrations to enhance guest satisfaction and sales.
• Attract, hire, and retain a diverse team while promoting a collaborative, inclusive, and engaged work environment.
• Provide coaching, training, and professional development for associates and managers to drive performance and career growth.
• Model teamwork and guest service excellence, supporting the leadership team and sharing best practices.
• Ensure compliance with company policies, procedures, and safety standards, including infection control and dress code.
• Utilize company tools for scheduling, task management, inventory control, and operational improvements.
• Communicate effectively with field and services leadership regarding business trends, events, merchandise needs, and competitive landscape.

Qualifications and Experience of Experience Manager:

• Bachelor's degree preferred; cosmetology license and/or cosmetology management license where required by state law.
• 2 - 3+ years of relevant retail management experience, with demonstrated success in services, retail sales, and guest experience.
• Proven ability in financial management, payroll oversight, and operational excellence.
• Advanced competency in cosmetology management, including knowledge of Board of Cosmetology regulations.
• Leadership experience in attracting, developing, and motivating top talent, driving engagement and performance.
• Proficient with Point of Sale systems, Microsoft Office, and Apple devices.
• Strong communication, collaboration, organizational skills, and the ability to adapt under pressure.

Benefits of Experience Manager

• Paid time off for eligible full - time associates.
• Health, dental, vision, life, and disability benefits.
• Opportunities for ongoing learning, growth, and development in a dynamic retail environment.
• Supportive work environment promoting career advancement and professional development.

Salary

The pay range for this position is $28.50 - $35.00 per hour, with the opportunity for additional compensation through the company's bonus plan.

About Company

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and a premier destination for cosmetics, skincare, haircare, fragrance, and salon services. Each store offers more than 25,000 products from approximately 500 well - established and emerging brands, including Ulta Beauty's private label. Every location features a full - service salon providing hair, skin, brow, and makeup services. Ulta Beauty is committed to diversity, equity, and inclusion and considers all qualified applicants for employment in accordance with applicable state and local laws.