Design Concierge

Junior Creative Designer, Sales Support

Location: Amityville, NY

Schedule: MondayFriday, 9:00 AM5:00 PM EST

About Us

Were a leading medical-grade skincare brand trusted by dermatologists, plastic surgeons, and aesthetic professionals across the country. Our mission is to merge science and skincare to deliver real, radiant results.

A major part of that impact comes from helping our physician partners bring their own branded product lines to life and that starts with thoughtful, high-quality design.

About the Role

As our Design Concierge, youll blend your creative talent with your client-service mindset to support new physician accounts. You'll help bring their private label vision to life through custom design work while supporting the sales team throughout the onboarding process.

Youll collaborate directly with physician offices, sales representatives, and internal production designers to ensure that every new account receives a seamless, polished, and brand-aligned experience. This role is perfect for an early-career creative who loves design, organization, and working closely with clients.

What Youll Do

• Collaborate with new physician accounts to understand their style, branding, and aesthetic preferences.
• Create custom master label concepts and coordinate revisions with internal production designers.
• Serve as a key liaison between the Sales team, physician offices, and design/production teams ensuring clear communication and exceptional service.
• Support sales representatives by helping lead the creative portion of the onboarding process for new accounts.
• Maintain accurate onboarding details and project updates within Salesforce.
• Manage creative timelines and priorities, especially for new client deliverables.
• Provide warm, professional communication to doctors, practice managers, and sales reps.
• Troubleshoot design or setup issues quickly and proactively.
• Continuously look for opportunities to streamline processes and elevate the client experience.

What You Bring

• 13 years of experience in graphic design, creative production, marketing support, or a related role.
• Strong proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign required).
• A strong eye for design and branding especially clean, professional, elevated aesthetics.
• Comfort working in a sales-support environment and collaborating with clients.
• Excellent project management skills; able to balance multiple timelines and priorities.
• Familiarity with Salesforce or similar CRM platforms.
• High attention to detail especially important when supporting medical professionals.
• Polished, thoughtful communication skills.

Why Youll Love It Here

• Join a mission-driven brand shaping the future of professional skincare.
• Work alongside passionate creative, sales, and operations teams.
• Opportunities for professional growth in design, branding, and client strategy.
• Supportive leadership and a collaborative work culture.
• Employee discounts on our scientifically formulated skincare products.