Wholesale Store Manager

Key Responsibilities

1. Sales & Customer Management

• Lead the team to meet and exceed the store's monthly Gross Merchandise Volume (GMV) targets.
• Develop, maintain, and deeply manage key customer segments, including key accounts, salons, and wholesale clients, to build long-term partnerships and drive repeat purchases.
• Set an example by demonstrating and guiding the team in customer reception, professional product introduction, deal closing, and post-sales follow-up.
• Analyze and summarize daily product purchasing trends, accurately capture and feedback customer needs to the headquarters to inform product and strategy optimization .

2. Store Operations Management

• Be fully responsible for the standardized opening and closing procedures of the store, efficiently manage customer flow and merchandise flow to ensure smooth operations.
• Supervise cash register operations, POS system usage, and account reconciliation to ensure the accuracy and compliance of all financial transactions .
• Oversee the entire lifecycle of inventory management, including merchandising, accurate shipping, regular stocktaking, and timely submission of replenishment requests to maintain a healthy inventory level.
• Efficiently handle customer returns, exchanges, after-sales inquiries, and various abnormal orders to ensure customer satisfaction .
• Maintain the cleanliness of the warehouse area and manage inventory security to prevent loss and risks .

3. Team Management

• Manage staff scheduling, attendance, and daily task assignment to ensure efficient human resource allocation.
• Develop and implement employee training programs covering product knowledge, sales techniques, and shipping procedures to enhance the team's professional capabilities .
• Organize daily and weekly KPI review meetings to track team and individual performance, analyze issues, and develop improvement plans.
• Foster a positive, collaborative, and cohesive team culture that inspires employee potential and drives the improvement of overall sales and service standards .

4. Content & Marketing (Light)

• Capture high-quality product photos and short videos aligned with the brand tone for promotion on social media platforms such as Instagram and TikTok.
• Assist the headquarters in planning and executing various in-store promotional activities to ensure successful implementation and desired results .

5. Cross-team Communication

• Act as a key liaison, maintaining close communication with relevant local U.S. teams and the China headquarters to efficiently coordinate core needs such as inventory, orders, and shipping.
• Proactively respond to and assist in completing various ad-hoc tasks and projects assigned by the headquarters .

Qualifications

1. Must possess valid authorization to work in the United States

2. Fluent in spoken and written English, with the ability to communicate professionally and effectively in a business environment.

3. Minimum of 2-3 years of experience in retail management or wholesale sales. Experience in the beauty, haircare, or beauty supplies industry is highly preferred .

4. Available to work Monday to Saturday, committing to 40 hours per week.

5. Proficient in computer operations, including the use of ERP systems, Microsoft Excel, POS systems, and inventory management systems .

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Expected hours: 40 per week

Benefits

• Health insurance

Education

• Bachelor's (Preferred)

Experience

• Sales management: 1 year (Preferred)

Work Location: In person