Front Desk Manager

We’re a high-end, fast-paced hair salon looking for a Front Desk Manager who thrives on organization, leadership, and exceptional client experience. This role is the heartbeat of the salon — you set the tone, keep the flow smooth, and make sure both clients and stylists feel supported and taken care of.

If you’re polished, proactive, detail-obsessed (in a good way), and love being the go-to person — this could be your role.

What You’ll Be Doing

• Manage the front desk team and daily salon operations
• Oversee booking, scheduling, confirmations, deposits, and cancellations
• Ensure a seamless luxury client experience from check-in to checkout
• Handle POS transactions, retail sales, and cash management
• Communicate clearly with stylists, assistants, and ownership
• Enforce salon policies with confidence and professionalism
• Maintain a clean, organized, and welcoming front desk area
• Assist with inventory, retail displays, and ordering when needed
• Troubleshoot schedule changes, client concerns, and last-minute adjustments
• Be the calm, capable leader when the salon gets busy

What We’re Looking For

• 2+ years experience in a salon, spa, hospitality, or front-facing management role
• Strong leadership and communication skills
• Highly organized, reliable, and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Confident handling clients, policies, and high-volume scheduling
• Tech-savvy (booking systems, POS, email, texting platforms)
• A polished, professional presence with a warm personality