At SKINN Cosmetics, we believe professional-grade skincare should deliver visible, transformative results. Founded by esthetician and product formulator Dimitri James, we bridge the gap between beauty and science—empowering confidence through education, authenticity, and performance-driven innovation.

Role Description

We are seeking a full-time CRM & E-Commerce Coordinator who thrives in a fast-paced, creative environment. This hybrid role combines on-site presence with work-from-home flexibility. The Coordinator sits at the intersection of marketing, e-commerce, and operations, ensuring seamless execution of campaigns, product launches, and digital initiatives across email, SMS, Shopify, and Tik Tok Shop. The Coordinator will oversee CRM management, streamline e-commerce operations, analyze customer data, and collaborate with cross-functional teams to enhance both customer experience and sales performance.

They’ll work closely with the Retention Manager, E-Commerce Director, and cross-functional partners to keep projects on track, optimize workflows, and continuously elevate the customer experience.

Key Responsibilities

Coordinate end-to-end email and SMS campaigns in Klaviyo and Attentive, ensuring accurate assets, segmentation, and scheduling.
Write and build on-brand promotional copy for email and SMS—balancing education, engagement, and conversion.
Manage campaign task tracking in and collaborate with the Retention Manager for reviews and approvals.
Conduct thorough QA testing before all sends—verifying links, copy, images, tags, and timing.
Support campaign performance tracking and reporting to guide ongoing improvements.
Build, update, and optimize Shopify product pages using marketing decks, metafields, and brand guidelines.
Launch new bundles, collections, and promotional products across Shopify and Tik Tok Shop.
Manage Tik Tok Shop listings, ensuring all product data, pricing, and inventory remain synced.
Proactively identify and troubleshoot sync issues between Tik Tok Shop and Shopify.
Maintain site updates including banners, homepage features, collection updates, and gift-with-purchase campaigns.
Create and manage discount codes, sales activations, and merchandising updates.
Collaborate with design, marketing, and operations teams to ensure all deliverables stay on schedule.
Build wireframes, briefs, and content outlines for promotional decks and sitewide campaigns.
Maintain product consistency across Shopify, Klaviyo, and Tik Tok Shop.
Leverage AI tools (e.g., ChatGPT) to improve daily workflows—drafting copy, automating QA, building templates, and organizing content calendars.
Continuously identify opportunities to streamline internal processes using automation, data organization, and collaborative tools.

Qualifications

3+ years of experience in CRM/email marketing or e-commerce coordination (beauty, skincare, or DTC strongly preferred).
Proficiency with Shopify, Klaviyo, Attentive, , and Google Workspace.
Skilled copywriter and editor with experience writing promotional or campaign copy for consumer brands.
Highly organized with exceptional attention to detail and project management skills.
Comfortable using AI tools such as ChatGPT, Notion AI, or Jasper to drive efficiency and innovation.
Strong communication skills and a proactive, solution-oriented mindset.
Bonus: Experience with Tik Tok Shop, Rebuy, Recharge, or subscription-based platforms.

Why You'll Love Working at SKINN

Be part of a founder-led brand redefining professional skincare for real people.
Collaborate with a passionate, tight-knit team that values creativity, curiosity, and innovation.
Opportunity to shape workflows and introduce new tools that make a measurable impact.
Competitive compensation, benefits, and growth potential.

Role Type: Full-Time (Hybrid) – Work from home & weekly in-office

Compensation: $35/hour

Hours: 40 hours/week (some flexibility for weekend campaigns or launches)

Reports To: Retention Manager

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Marketing and Sales

Industry: Personal Care Product Manufacturing

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CRM & E-Commerce Coordinator

Job Type