Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

WHERE YOU WILL WORK

Our Affiliate Customer Service team encourages a culture of continuous learning and improvement, with a focus on driving innovation and achieving operational excellence. We offer a dynamic and stimulating work culture, as employees are part of a greater team and purpose that collaborates with different departments, brands and business units.

JOB SUMMARY

As an integral part of S&OP, the objective of this role is to work closely with Shiseido International Affiliates for all company brands as it relates to end-to-end order management.

This role will work closely with Supply/Forecasting and with Shiseido Distribution Center on order fulfillment and on-time shipment. Also, this role will partner with key stakeholders on process improvement initiatives including development, testing, documentation, and implementation.

Primary duties & responsibilities

You will be the main point of contact for Shiseido International Affiliates for respective brands/region.
You will support Intl Affiliates as it relates to orders, shipments, urgent needs for sales activities, and process improvements.
You will validate and process monthly orders for Intl Affiliates; maintain monthly process adherence.
You will identify order discrepancies and work with Supply/Demand Planning, Intl Affiliates, and/or other relevant teams to resolve them.
You will collaborate with Supply/Demand Planning on Intl Affiliate needs, including allocations fulfillment, and managing orders around stock constraints.
You will maintain Intl Affiliates contact lists and distribute daily/weekly/monthly/ad hoc reports as required to Intl Affiliates and management.
You will analyze sales and shipment fulfillment reports in relation to order management and KPIs.
You will manage sell-in quantities for Limited Edition Launches and POSM; execute 2x year chargeback process.
You will maintain and upkeep orderly records, uphold best practices, and identify opportunities for process improvements and efficiency gains.
You will partner with Transportation to prioritize shipping plans and ensure on-time shipments.
You will partner with Supply/Demand on monthly demand review calls as needed to understand Intl Affiliate trends in the business and answer order and shipment related questions.
You will partner with SAC Distribution Center to resolve inquiries and process discrepancy claims for Intl Affiliates.
You will participate in cross-departmental meetings with Key Stakeholders to understand business priorities and provide related support as needed.
You will partner with S&OP, ExOps, NPC/NPD, Transportation, and Quality to execute drop shipments from external shipping points direct to Intl Affiliates.
You will partner with IT SAP to resolve tickets opened to identify and resolve technical errors.
You will partner with Global Business Partners on transformation initiatives processes including design, testing, support, and signoff as needed.

Qualifications & competencies

4-year college degree
2+ years’ experience in sales operations, allocations, supply chain or related function preferred
You are a highly motivated, self-starting individual and strategic thinker
You have strong analytical and problem-solving skills
You have advanced knowledge of Excel
You have knowledge of supply chain and operations
You have strong interpersonal and communications skills (verbal and written)
You have strong organizational skills with ability to manage multiple projects, prioritize, and meet deadlines
You are comfortable with shifting priorities and rapid changes.
Proficiency in SAP is a plus

If this sounds like you, we want you on our team. Apply today and let's create something beautiful!

#NYLaw #Li-hybrid

You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Salary

$69,864 - $104,796/ year

Planner, Affiliate Customer Service

Job Type