Front Desk Guest Experience Coordinator

Company Description

Salon Buzz, established in 1998 in Chicago's prestigious Gold Coast, has grown into a premier salon with two locations, including River North. Built on fostering individual creativity, Salon Buzz continues to be a leader in the beauty industry.

Job Description: This is a full-time, on-site Front Desk/Guest Experience Coordinator.

Schedule: Tuesday–Saturday (Weekends Required)

Role Overview

The Guest Experience Coordinator is the face and voice of Salon Buzz. This role sets the tone for every guest interaction—from the first phone call to checkout. This is a fast-paced, detail-driven position that requires professionalism, emotional intelligence, and accountability.

This role is not for someone who dislikes structure, policies, or multitasking.

Responsibilities

• Greet guests warmly and professionally
• Manage check-in, checkout, and appointment flow
• Answer phones, texts, and emails with polished communication
• Protect the schedule and respect service timing
• Handle guest concerns calmly and professionally
• Support stylists and leadership during busy periods
• Follow all attendance, communication, and conduct policies
• Maintain a clean, organized, elevated front desk environment

Requirements

• Strong communication and customer service skills
• Calm under pressure
• Punctual and reliable
• Comfortable enforcing policies respectfully
• Weekend availability required

What We Offer

• Competitive hourly pay
• Growth opportunities within the company
• Supportive leadership
• High standards, high expectations, and a respectful environment
• Full benefits (401k, health insurance, PTO)

To Apply

Please submit your resume and a brief note explaining why guest experience matters to you.