Front Desk Receptionist

Company Description

We are a boutique style salon located in Stamford, Ct. dedicated to providing personalized beauty services in a welcoming and refined environment. With a close knit team of approximately 10 experienced professionals, we pride ourselves on delivering high-quality services while building genuine, long term relationships with our clients.

Role Description

This is a full-time, on-site role for a Front Desk Receptionist located in Stamford, CT.

Responsibilities include welcoming and assisting clients, managing phone calls with professionalism and efficiency, scheduling appointments, facilitating communication among staff, and performing some clerical duties such as managing files, organizing documents, and maintaining a clean and organized reception area. The role also involves ensuring a positive and helpful customer service experience for all clients and visitors.

Qualifications

• Strong phone etiquette and receptionist skills, including managing calls and appointments efficiently.
• Experience with a multi line phone system.
• Excellent communication skills and the ability to interact professionally with clients and staff.
• Minimum 1 year of related Customer service experience required to ensure a welcoming and positive experience for all clients and visitors.
• Competency in basic computer operations and familiarity with scheduling software is a plus.
• Ability to work in a fast-paced environment while maintaining attention to detail and organization.
• Strong interpersonal and organizational skills required.
• Ability to handle multiple tasks in a fast-paced environment.
• High school diploma or equivalent required; additional education or certifications in administration or related fields are an advantage.

Responsibilities

• Greets and directs clients courteously and professionally.
• Answer phone calls and emails professionally.
• Process payments (cash, card, gift cards) for services.
• Initiates calls as requested by owner or stylist. Confirms and/or modifies appointments at times.
• Keep retail area organized and stocked.
• Checking clients in and help maintain a smooth workflow throughout the salon.
• Accurately identifies self in a friendly, courteous and professional way when answering phones.
• Schedule, confirm, reschedule and cancel appointments.
• Notify stylists of arrivals, changes, or delays.
• Follow salon policies and procedures.
• Maintain accurate appointment records.
• Receive and check in deliveries upon arrival.
• Keep reception and front desk area clean, organized, and welcoming.