Retail Cosmetics Sales Counter Manager

Retail Cosmetics Sales Counter Manager

As a dynamic leader, you will manage all aspects of a specific cosmetics brand, blending leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations, expert product application, and deep understanding of each customer's beauty and style preferences.

You'll inspire teamwork to drive sales and elevate customer experience by creating meaningful connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent service.

In addition to meeting sales goals, you'll analyze business performance, execute vendor events, and partner with vendors and store leadership to grow the business. You'll also maintain brand standards through merchandising, hygiene, and stock replenishment.

• Daily routine starts with a positive example: As a Counter Manager, you set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends.
• On the floor, you lead through action- welcoming customers with hospitality, making eye contact, and starting friendly conversations that build lasting relationships.
• You help maintain a shoppable space- ensuring testers are clean and well-stocked, signage is current, and displays reflect brand standards.
• You help the team Finish Strong- by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you.
• You know that service starts with each other- you model collaboration, honesty, and care, supporting peers so the whole team can better serve customers.