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Retail Cosmetics Brand Expert

As a Beauty Brand Expert at Macy's, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast - creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.

You greet customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
You share Loyalty benefits with customers, ensure they leave with everything they need, and end each interaction with a sincere thank-you, often using the customer's name and adding a personal touch.
You model collaboration, honesty, and care, supporting your peers so the whole team can better serve our customers and communities.

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Retail Cosmetics Brand Expert

Job Type