LUXE Beauty Advisor

Location: New York City Area

Division: L’Oréal Luxe

Reports to: Account Executive

Who We Are

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.

We're proud to have earned recognition as industry leaders in:

Most Innovative Companies - Fast Company, 2023
Top 5 - Most Attractive Companies Worldwide Among Business Students - Universum, 2023
Top 25 World's Best Companies - TIME, 2023
Top Companies for Executive Women - Seamount, 2023
Best Place to Work for Disability Inclusion - Disability Equal Index, 2023

With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers’ beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.

Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

A Day in the Life

L’Oréal is looking for A Beauty Advisor

Who We Are Looking For

A Beauty Guru: You're passionate about all things beauty and love sharing your expertise! You're a pro at giving personalized advice and helping people find the perfect products that make them feel empowered.

A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routing that expresses who they are.

A Trendsetter: Being active on social media, you’re always on top of the latest make-up and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.

A Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.

A Brand Ambassador: You’re a true believer in the L'Oréal Luxe mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

Requirements

2+ years of specialty retail store experience
Previous experience in customer service (preferably in the Beauty sector)
High School Diploma or GED required
Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store
Strong customer service mindset
Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate
Strong time management and organizational skills to manage high volume of in-store interaction
Digitally savvy – you pick up digital tools quickly and know how to be effective using social media
Embrace change as this role has room to grow and so does the successful candidate
Connect with our clients to provide good solutions and after sales/clientele
Must be able to work on your feet all day
Walk up and down a flight of stairs and/or ladder if necessary
Lift up to 25 lbs on a regular basis
Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays

Responsibilities

Elevating Customer Experience

Delivering the One Luxe Experience: Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer.
Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs. Provide beauty /fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools
Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.

Driving Retail Performance

Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
Building Client Relationships: Proactively build authentic relationships with customers, both instore and through digital channels, fostering loyalty and repeat business.
Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
Creating Engaging Experiences: Design and execute innovative, engaging events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.

Operational Excellence

Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms.
Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment

Team management

Professional Development: Upskill & constantly to adapt to the luxe, beauty and retail business evolution
People Management: As a team leader you will step up on management responsibilities when the management are absent. Ensuring rotas are followed correctly, breaks don’t overlap and ensuring the retail fundamentals are all in place, inc site and stock

What We Offer

Salary Range: $26– $34/hr (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!
Employee Resource Groups (Think Tanks and Innovation Squads)
Access to Mental Health & Wellness Programs

Your Future Team

Sales at L’Oréal is about the driving force behind the company’s succes! We create relationships with our clients, identify their needs and design products that make a difference in their lives. Every day, we make a positive impact on someone’s business or life.

We Are Committed and Engaged

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.

L'Oréal LUXE Beauty Advisor

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