Sr. Artist

Sr. Artist & Promoter Relations Manager LATAM

The Sr. Artist & Promoter Relations Manager LATAM acts as an advocate for artists within Ticketmaster, representing their interests and working cross-functionally to achieve established tour goals.

This role requires fluency in English and Spanish for client and peer communication, and includes 2–3 trips per quarter within the U.S. and Latin America, totaling roughly 20 travel days or about ~20% of the role.

• Serve as the primary liaison between artists, promoters, and Ticketmaster LatAm teams, ensuring overall client satisfaction and seamless tour support throughout the year.
• Build strong consultative relationships with promoters, agents, managers, and LatAm Ticketmaster colleagues, supporting both client and peer success across the region.
• Educate clients on Ticketmaster programs and tools, including VIP, pricing tools, Artist Sign-Up, Ticketmaster Request, SafeTix, digital ticketing, SmartQueue, abuse prevention, TM+, and TM1, and understand the different offerings across Latin America.
• Collaborate with clients to establish tour goals, communicate them across LatAm Ticketmaster teams, and monitor progress toward achieving them based on local capabilities.
• Provide first-line support for day-to-day client needs, guiding internal teams and motivating peers to deliver against tour objectives.
• Leverage deep knowledge of the Latin American market to inform client and product solutions, accounting for local complexities while setting realistic expectations for global promoters less familiar with the region.
• Partner with Global Marketplace Operations, Tech Ops/Engineering, Abuse/Fraud, and Client Support during major onsales to align LatAm practices with global standards, ensuring consistency while addressing regional nuances.
• Work closely with LatAm market leads to understand country-specific differences and integrate that knowledge into strategies for promoters and global partners.
• Represent Ticketmaster in client and internal meetings, presentations, and onsales across the region, communicating fluently in both English and Spanish.
• Travel 2–3 times per quarter within the U.S. and Latin America (~20 days, ~20% of the role).