Client Advisor / Stylist, West Hollywood

About Us

KWAME ADUSEI is a globally recognized luxury fashion house dedicated to craftsmanship, innovation, and timeless design. Our collections embody sophistication and style, and we pride ourselves on delivering an unparalleled client experience. We are seeking a passionate Luxury Sales Associate to join our team, someone who embodies our brand values and possesses a deep understanding of luxury clientelling.

About the Role

As a Luxury Sales Associate, you will be responsible for delivering a personalized shopping experience, building strong client relationships, and achieving sales targets. This is a commission based role, and your expertise in clienteling within the luxury industry for a minimum of two years will be crucial in cultivating a loyal client base while upholding our brand's standard of excellence.

Key Responsibilities

Client Relationship Management & Clienteling

Develop and maintain long-term relationships with high-net-worth clients through proactive clienteling strategies.

Leverage CRM tools to track client preferences, purchase history, and special occasions for personalized outreach.

Proactively engage with clients via appointments, private shopping experiences, and follow-ups to enhance brand loyalty.

Provide expert styling advice and product knowledge to curate a bespoke shopping experience.

Sales & Performance

Meet and exceed individual and store sales goals by leveraging client relationships and offering outstanding service.

Drive revenue by upselling and cross-selling across categories, ensuring clients experience the full brand offering.

Demonstrate an in-depth understanding of product details, craftsmanship, and brand storytelling.

Actively participate in VIP events, trunk shows, and brand activations to engage with new and existing clientele.

Brand Representation & Store Operations

Maintain a polished and professional appearance that reflects the brand's luxury image.

Uphold visual merchandising standards, ensuring the boutique remains an inviting and luxurious space.

Collaborate with the team to ensure seamless store operations, including inventory management and loss prevention.

Stay informed on industry trends, competitor brands, and client preferences to anticipate market needs.

Qualifications

Minimum of 2 years of clienteling experience within the luxury industry (fashion, accessories, jewelry, or similar).

Proven track record of building and maintaining a luxury client book.

Strong understanding of high-touch customer service and luxury buying behavior.

Exceptional communication and interpersonal skills, with the ability to engage clients confidently.

Passion for luxury fashion, styling, and craftsmanship.

Proficiency in CRM tools, client tracking, and digital communication platforms is preferred.

Ability to work a flexible schedule, including weekends and holidays, as needed.

We value people who want to learn, improve systems, and grow with the company.