Front-Desk Support (Hair/Salon)/Digital Support Specialist

Job Title: Digital Support Specialist

Duration: 12+ Months (High Chances of extension)

Location: Darien, CT 06820

Payrate: $35/hr on W2

Qualifications

Qualifications & Skills

• Advanced proficiency in Microsoft Excel (formulas, data organization, reporting; automation a plus)
• Strong ability to quickly learn and adapt to new software and systems
• Highly organized, detail oriented, and process minded
• Strong listening skills with a proactive, solution oriented mindset
• Comfortable balancing both administrative tasks and technical problem solving
• Professional, friendly, and confident in a salon and consumer facing environment

Responsibilities

Overview

We are seeking a temporary, hands-on support specialist to assist our hair testing salon during an exciting period of technology and process advancement. This role is ideal for someone who is highly proficient in Excel, comfortable learning new software and systems quickly, and motivated to proactively create digital solutions that improve how our team works.

This is a temporary assignment focused on listening to and understanding stylist and salon needs, then helping translate those needs into practical, efficient, and scalable digital tools and process improvements.

Key Responsibilities

• Support daily salon operations, including:

o Answering phones and scheduling appointments

o Greeting and assisting volunteer participants

o Providing general front of house operational support

• Partner closely with stylists, technicians, and salon leadership to:

o Observe and understand current workflows, pain points, and opportunities

o Gather input and translate needs into actionable improvements

• Advance digital, system, and process capabilities by:

o Creating, improving, and maintaining Excel tools (tracking, reporting, automation)

o Supporting implementation and adoption of new software or systems

o Developing simple, practical digital solutions that improve efficiency and data quality

• Assist with documentation, process mapping, and basic computer training materials as