Sales Manager

Benefits

• 401(k)
• Employee discounts
• Paid time off
• Training & development

Position Overview

Honey Cosmetics is seeking a hands-on Sales Manager to lead sales performance, staff development, and daily store operations across three NYC locations. This role blends sales leadership, training, and basic managerial oversight, ideal for someone who can coach, motivate, and support small teams while maintaining a positive, polished in-store environment.

The Sales Manager will rotate between locations, conduct workshops, monitor sales, and step in as manager-on-duty when present in-store.

Key Responsibilities

• Sales Leadership & Coaching
• Coach teams of up to 5 staff members per location (15 total across stores)
• Guide staff
• Product knowledge and service offerings
• Add-on sales and upselling techniques
• Client education and confidence-building
• Monitor individual and store-level sales performance
• Set sales goals and support staff in reaching them
• Identify sales gaps and implement improvement strategies
• Training & Workshops
• Fully master all Honey Cosmetics services and products
• Lead
• In-store trainings
• Group workshops
• New product and service launches
• Create PowerPoint / slide presentations for staff education
• Provide clear, repeatable sales scripts and service language
• Support onboarding and continued development of staff
• Store Rotation & Floor Leadership
• Rotate consistently between all three NYC locations
• Be present and active on the sales floor during peak hours
• Support staff with services and client interactions when needed
• Ensure consistency in service quality and sales approach across stores
• Manager-on-Duty Responsibilities
• Coordinate staff schedules, breaks, and lunch coverage while in-store
• Maintain a positive store atmosphere by:
• Ensuring appropriate music is playing at all times
• Monitoring energy, professionalism, and morale
• Ensure store standards are upheld
• Cleanliness of workstations and common areas
• Staff appearance and uniform compliance
• Address customer service concerns professionally and calmly
• Approve and issue discounts when appropriate, following company guidelines
• Escalate higher-level client issues to ownership or corporate support when needed
• Customer Experience & Brand Standards
• Ensure every client receives a consistent Honey Cosmetics experience
• Step in to resolve service issues before they escalate
• Model exceptional customer service and sales behavior
• Protect brand integrity across all locations
• Performance Monitoring & Communication
• Track sales metrics and staff performance
• Share insights and recommendations with leadership
• Assist with promotions, sales initiatives, and incentives
• Communicate clearly with staff and management across locations

Qualifications & Skills

• 3+ years experience in retail sales leadership or store management
• Background in beauty, cosmetics, or service-based retail preferred
• Strong sales coaching and team development skills
• Comfortable leading workshops and presentations
• Proficient in PowerPoint or Google Slides
• Professional, calm, and solution-oriented under pressure
• Organized, dependable, and adaptable in a multi-location environment

What Success Looks Like

• Confident, well-trained staff who understand how to sell and serve
• Increased retail and service sales
• Consistent store standards across all locations
• Positive team morale and strong client relationships
• A polished, welcoming environment aligned with