Job Title

Part-Time Front Desk Receptionist, Skincare Sales, and Lead Nurturing Specialist

Business

Cosmetic Medical Spa

Location

Union Square, New York, NY 10003 (In-person)

About Us

Our medical spa is a boutique cosmetic and medical dermatology practice located in Union Square, operated by a leading board-certified dermatologist with an esteemed Upper East Side practice. We offer high-end dermatologic and cosmetic treatments including Botox, dermal fillers, laser treatments, HydraFacials, wellness programs, and curated skincare.

We operate with the precision and excellence of a high-performing medical team, inspired by the Entrepreneurial Operating System (EOS) to ensure every team member has clear responsibilities, goals, and opportunities to grow.

Position Summary

We are hiring a Part-Time Front Desk Receptionist, Skincare Sales, and Lead Nurturing Specialist to join our patient-focused team.

This hybrid role blends

Front desk operations and concierge-style service
Consultative skincare education and retail sales
Lead response and appointment conversion (from Meta & Google ads)
Support of new and returning patient consultations

You will be the first and last impression for many patients — warm, polished, attentive, and driven to deliver results.

Key Responsibilities

✨ Front Desk & Client Experience

Greet clients professionally and warmly
Manage scheduling, confirmations, check-ins, and follow-ups
Handle POS payments, package tracking, and daily front-desk operations
Maintain calm, organized flow in a fast-paced, luxury setting

✨ Lead Nurturing from Digital Ads

Respond quickly and effectively to inbound leads from Meta and Google Ads
Convert warm leads into consultations or service appointments
Track lead responses and communicate weekly conversion progress

✨ Skincare Sales & Consultation Support

Support new and existing patient consultations
Educate patients on treatments and skincare product options
Maintain and track retail inventory
Encourage product and service rebooking

✨ Consultative Role in Care Coordination

Assist with onboarding new patients: setting expectations, presenting treatment plans
Help ensure follow-up care, rebooking, and patient retention
Be comfortable discussing aesthetic goals, timelines, and confidence-driven care

Qualifications

1–2 years in hospitality, luxury retail, aesthetic medicine, or reception preferred
Bachelor’s degree preferred
Strong communication and client service skills
Experience with Microsoft Office and social media platforms (Instagram, TikTok, YouTube)
CRM, EMR, or lead tracking experience a plus
Polished, positive, and emotionally intelligent
Passionate about skincare, wellness, and building trust with patients

Schedule

Part-time: 20 to 30 hours per week
Includes 2 Saturdays per month
Weekday hours: 9:00 AM – 7:00 PM (flexible shifts)
Saturday hours: 10:00 AM – 3:00 PM (every other Saturday)

Compensation

$20–$25/hour, based on experience

What You Bring to our Medical Spa Studio

You believe every detail counts in delivering exceptional care
You love helping others feel confident and informed
You’re excited to turn leads into long-term loyal patients
You’re accountable, proactive, and driven by results
You thrive in a team where excellence, communication, and systems matter

How to Apply

Please submit your resume and a short cover letter explaining why you're an ideal fit. Include any experience with skincare retail, lead conversion, or luxury hospitality.

Work Location: In person at Union Square NYC

✅ This is a patient-facing, growth-oriented role. If you’re ready to help build the next great name in New York aesthetics — we’d love to meet you.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Work Location: In person