Skin Science Associate

Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Cosmetic Surgery and Research

We are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.

About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.

Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.

Why Join US? We believe in recognizing and supporting the incredible efforts of our team. You'll enjoy a wide array of benefits, including:

• Generous Medical coverage with up to 75% of employee medical premiums covered by the practice
• Dental and Vision Insurance: Optional plans are available to ensure your health is a top priority.
• 401 (k) with match: Up to 4% employer match to help you secure your financial future.
• Work-Life Balance: No weekends required
• Product & Service Discounts: Enjoy discounts on skincare products and treatments
• Robust complimentary cosmetic points that can be redeemed for free services.
• Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
• Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.
• A close-knit, supportive team environment that fosters collaboration and camaraderie

The Skin Science Associate is responsible for driving retail operations, managing inventory, providing skin care consultations, and supporting front desk and phone functions as needed. This role serves as the primary liaison among patients, staff, and management, ensuring a seamless, personalized patient experience from arrival to checkout. The associate must demonstrate a passion for skin care and a commitment to continuous learning, aiming to become a skin care expert who can effectively recommend not only individual products but also service packages tailored to each patient's needs.

Retail Operations and Patient Care

• Utilize Visia Skin Care Analysis and expert product knowledge to recommend the best products for each patient, addressing specific needs and optimizing.
• Engage with every patient regarding their previous purchases, new product recommendations, and ensure an individualized
• Conduct regular inventory reviews and assist with monthly full inventory counts to maintain accurate stock levels and minimize product waste.
• Apply FIFO (First-In, First-Out) principles for inventory management to maximize sales and reduce product expiration.
• Document patient concerns or adverse reactions related to products, update patient records, and notify the appropriate provider for further assessment.
• Stay informed about market trends and recommend new products.
• Maintain the appearance of product displays and keep the store clean, organized, and inviting.
• Process online orders, package items, and coordinate deliveries to the post office as needed.
• Follow up with patients after purchase to ensure satisfaction and address any issues.
• Participate in educational workshops, staff training sessions, lunch-and-learns, and vendor-led product training to continuously expand product expertise.

Front Desk Support (Patient Entry Check-In and Checkout):

• Greet all patients and visitors warmly, creating a welcoming
• Verify and update patient demographic and insurance information, ensuring all records are accurate and up-to-date.
• Present necessary forms or consents for signature and assist patients as needed, collecting past-due balances at check-in.
• Manage patient appointments by scheduling and rescheduling in accordance with clinic guidelines, optimizing provider schedules.
• Maintain cleanliness in the reception area and keep patients informed of any appointment delays.
• Handle patient checkouts, including payment collection, product sales, and scheduling of follow-up appointments.
• Reconcile daily transactions, ensuring all payments are accurately posted, and notify the appropriate personnel of any discrepancies.

Education

• High School Diploma

Experience

• Two or more years of sales experience, preferably in a tailored cosmetic setting.
• One to two years of inventory management experience
• Experience in a healthcare or medical office setting is highly preferred

ADA SPECIFICATIONS

(Physical demands that must be met to complete the essential functions of the job)

• Requires the ability to speak audibly and listen actively.
• Requires the ability to use computers, telephones, and other office equipment.
• Requires the ability to sit for extended periods.
• May require occasional bending and lifting to 25 pounds.
• May require periodic travel.

EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Chicago Cosmetic Surgery and Dermatology are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.