The Role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.

Role Accountabilities

Sales

Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).
Work collaboratively to achieve and exceed team and counter goals.
Create Brand awareness through the sharing and demonstration of your product knowledge
Introduce new product launches
Seat customers for a makeup service
Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Consistently promote the Tilbury Touch to the customers.

Customer Service

Lead by example at all times to promote the Tilbury Touch and exceptional customer service
Deal with customer queries, through the use of sound judgement and achieving positive outcomes
Seat customers for a makeup service
Working quickly and accurately in time pressured conditions
Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines.

Teamwork

Assist in the execution of events meeting both booking and sales goals.
Demonstrate a positive and cooperative approach towards your work and your colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Recognize and celebrate great performance

Operations

Ensure that the store is ‘customer ready’ from open to close of business
Maintain excellent hygiene standards. Clean display units, tools and testers throughout the day
Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer
Adhere to the Company cash loss prevention procedures and security policies
Implement visual merchandising, new launch displays and collateral placement as directed by the management team
Complete administrative tasks in a timely and accurate manner
Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues
Maintain the store standards and policies at all times
Proactively suggest win-win opportunities to drive sales within store colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping on counter to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Recognize and celebrate great performance

Reporting Relationships: Boutique Manager

Requirements

Key Selection Criteria

A strong artistry portfolio.
Examples of leading events and masterclasses
Proven track record of strong sales performance
Experience of managing, developing, and coaching

Benefits

Base Salary Range: $28-$30

Company Benefits

* Generous staff discount to use on all products
Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
Medical, dental, and vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off
*Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

Culture of the Team

We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast-paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury, as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.

OUR MISSION

‘TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES’

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