The Role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.

Role Accountabilities

Sales

Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).
Work collaboratively to achieve and exceed team and counter goals.
Create Brand awareness through the sharing and demonstration of your product knowledge
Introduce new product launches
Seat customers for a makeup service
Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Consistently promote the Tilbury Touch to the customers.

Customer Service

· Lead by example at all times to promote the Tilbury Touch and exceptional customer service

· Deal with customer queries, through the use of sound judgement and achieving positive outcomes

· Seat customers for a makeup service

· Working quickly and accurately in time pressured conditions

· Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines.

Teamwork

· Assist in the execution of events meeting both booking and sales goals.

· Demonstrate a positive and cooperative approach towards your work and your colleagues

· Contribute to individual and team development plans through constructive feedback

· Maintain high standards of timekeeping to ensure team efficiency

· Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

· Recognize and celebrate great performance

Operations

· Ensure that the store is ‘customer ready’ from open to close of business

· Maintain excellent hygiene standards. Clean display units, tools and testers throughout the day

· Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer

· Adhere to the Company cash loss prevention procedures and security policies

· Implement visual merchandising, new launch displays and collateral placement as directed by the management team

· Complete administrative tasks in a timely and accurate manner

· Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

· Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues

· Maintain the store standards and policies at all times

· Proactively suggest win-win opportunities to drive sales within store colleagues

· Contribute to individual and team development plans through constructive feedback

· Maintain high standards of timekeeping on counter to ensure team efficiency

· Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

· Recognize and celebrate great performance

Reporting Relationships - Report to Boutique Manager & Assistant Boutique Manager

Requirements

Key Selection Criteria

· A strong artistry portfolio.

· Examples of leading events and masterclasses

· Proven track record of strong sales performance

· Experience of managing, developing, and coaching

Benefits

Base Salary Range $25-26/hr

Company Benefits

Generous staff discount to use on all products
Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
Medical, dental, and vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off
*Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

About the Charlotte Tilbury Brand

Charlotte Tilbury understands the power of beauty like no-one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others – starting with her school friends, to the most discerning women around the world today – look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is every woman’s secret weapon! Charlotte has created an uncompromising collection for all modern women who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.

Retail Makeup Artist, BWL, The Grove

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