SENIOR MANAGER, SKINCARE EDUCATION

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the Job

CHANEL is looking for an experienced Sr Manager of Skincare Education to join our Corporate Education team in New York City. You will play a leading role in furthering our Skincare category through the creation and implementation of local programs as well as executing global programs and initiatives.

Through the development of programs, curriculum, and tools, the Sr Manager is responsible for all initiatives which support driving CHANEL’s skincare business, as well as elevating the knowledge, skills, and expertise of our National Skincare Experts, Education Executives, Account Executives, and Beauty Advisors (BAs).

Key to the success of driving these categories, while adapting to ongoing change, is an emphasis on people leadership and development, executive agility, business acumen, and execution elements. Embedding these priorities requires a focus on key leadership skills to champion and drive business strategies by leveraging internal talent and cultivating a mindset of long-term, sustainable growth.

What impact you can create at CHANEL

As the Sr Manager of Skincare Education, you will:

Focus on execution of Skincare education initiatives and strategies, ensuring that they align with and support business priorities
Lead the development of the National Skincare Experts: recruit, train, motivate, and inspire while establishing consistent protocols that align with the Global skincare vision and enhance in-store client experiences
Collaborate with Field Sales Leadership, Account Development, and Marketing teams each season on skincare event calendarization and initiatives to drive business
Consult with the Sr. Group Director of Services & Experiences on the education and development required to support implementing and delivering CHANEL services at point of sale
Be a partner to the Skincare Marketing team, e.g., translate marketing stories into effective selling & service approaches for BAs, support launch and event animations through content development
Execute the Skincare Experts program to assert CHANEL’s skincare authority while delivering best-in-class experiences for our clients
Create and/or maintain Education materials (concept to execution) including product knowledge, brand history, and services execution appropriate for BAs at all levels
Work with the Sr. Group Director of Beauty Education and Sr Manager, Omni-Learning to lead train-the-trainer workshops for Education Executives and other Field Team members as needed
Understand business quantitative and qualitative targets ensuring that education strategies align and help drive the achievement of Key Performance Indicators
Engage with key retail partners to determine their unique learning needs and collaborate with Corporate Education team to design and deliver appropriate solutions
Forecast product needs to support Education programs, e.g., seasonal seminars, onboarding programs, etc.
Ensure that all education content adheres to legal guidelines by sharing with regulatory and legal teams

You are energized by

People leadership, coaching and developing others
Working in a highly collaborative environment
Process efficiency and problem solving
Building long-lasting relationships and inspiring others
Staying up to date on industry trends
Elevating the client experience (internal and external) with beautiful and inspiring visuals
Navigating complexity and supporting consistent transformation and change

What you will bring to the team

Knowledge, expertise, and passion for the skincare categories and be willing to share with others
Ability to thrive in and encourage a team environment
Excellent communication, presentation, and facilitation skills
Foreign language skills (preferred but not required)
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and the desire to learn and grow professionally within the world of CHANEL
Proficiency in Microsoft 365, especially PowerPoint
An understanding of adult learning principles

Position Logistics

Bachelor’s Degree preferred
Prior Learning & Development experience required (5+ years)
Esthetics experience (3+ years)
Minimum 5+ years of retail/field sales or other relevant experience
Experience in instructional design targeted in beauty skill building strongly preferred
Facilitation and teaching skills; able to create and deliver teaching concepts that translate to the adult learner and the expected behaviors and results
Proven ability to recruit, develop, and coach others
Ability to lift at least 40 pounds
Must be able to work from NY Corporate offices three days per week
Travel is required by car and plane at times – annual travel is 15-25%

What skills you will learn

Deep knowledge and expertise on CHANEL’s history, heritage, fragrance & beauty vision and products
Exposure to multiple business functions and categories
How to best lead a team towards high impact transformation
Opportunities for visibility to senior leadership
Direct leader committed to individual development

Compensation

The anticipated base salary range for this position is $87,500 through $130,000. Base salary is one component of the total compensation for this position. Other components will include additional compensation, benefits, and perks.

Benefits and Perks

Flexibility (flexible time and hybrid work options)
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K, pension, and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Fondation Chanel

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
For more information, please navigate to the Fondation Chanel website

here

Sustainability

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

Senior Manager, Skincare Education

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