Beauty Advisor

Job Title: Digital Beauty Advisor

Job Duration: 12-month contract extended up to 24 months

Job Location: New York City, NY 10001 (Hybrid)

Note

Digital Beauty Advisor for LUXE

Location: NYC, NY

Duration: One year minimum with opportunity to extend to full 2 year tenure

Added Skill: Seeking Spanish Bilingual

The Digital Beauty Advisor will support brands by responding to consumer contacts on social and public channels. Digital Beauty Advisor will provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance on our brands, products or brand ecommerce sites. Digital Beauty Advisor will utilize opportunities to build sustainable relationships. Offers insights to the brands and internal Care team for continuous service and platform improvement.

Key Job Accountabilities

Brand Advocate

• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (Tik-Tok, Facebook, Instagram, Twitter)
• Support client public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
• Follow Brand and Care provided social FAQ documents for launches and key social moments
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer

Responsiveness

• Maintain 100% Reply Rate and established Response Time goals across social channels
• Maintain consumer satisfaction and sentiment scores as established by the group
• Monitor personal social KPI’s using Sprinklr
• Offers schedule flexibility to support the needs of the business which included weekends
• Meets established quality standards in all contacts across all channels
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

Job Qualifications

• Bachelor’s Degree
• Bilingual - Spanish
• 1-2 years’ social media engagement experience
• Customer Service experience desired
• Customer obsessed mindset
• Knowledge and experience with major social media platforms required
• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
• Report back to internal team to funnel insights into product / experience / content creation strategy
• High level of organization, attention to detail and positive attitude
• Interest in beauty, fashion and/or lifestyle brands
• Exceptional writing skills
• Excellent problem-solving ability