Front Desk Concierge - Aesthetic Medical Practice

Job description

With a unique model combining medical services and an upscale barbershop experience, we offer state of the art hair restoration complemented with signature hair and beard styling, science-backed products, and proprietary scalp camo treatments. Led by innovative founders with deep experience in the hair industry, BSG strives to empower every customer with reliable solutions and confidence-restoring results.

POSITION

Our Front Desk Receptionist team member delivers engaging first impressions, outstanding customer service, and a collaborative, team-minded focus, while working closely with the Client Services, Clinical, and Barbershop teams.

This role combines the responsibilities of a traditional front desk staff with those of an elite concierge. Must be a hard worker, team player, motivated, and able to multitask in a fast-paced and fun environment.

FRONT DESK RECEPTIONIST RESPONSIBILITIES

This list is not exhaustive

• Delivers a world-class premium experience in a fast-paced environment
• Exudes a high-energy, positive attitude
• Gains a high-level understanding of our services and is able to answer guest inquiries
• Assists in patient and guest travel accommodations
• Order fulfillment of our medications and product kits
• Masters and confidently multitasks across multiple workflow systems
• High level of systems oversight (Dr. Chrono, Acuity, etc)
• Supports company values and initiatives through leading by example
• Leads onboarding of new concierge team members
• Resolves issues proactively and addresses conflicts/challenges with care and urgency
• Maintain a polished and professional environment for employees and guests alike throughout the physical concierge space
• Oversees and processes inventory and shipping of medications and products
• Oversees inventory/ordering of supplies for outpost as needed
• Assist with Outpost Social Media content creation/collection and collaborate with Marketing Initiatives
• Assist in achieving Outpost KPIs

FRONT DESK RECEPTIONIST REQUIREMENTS

• Must have the attributes that the our brand was founded upon Customer Service, Honor, Integrity, Empowerment, Dedication, Self-Care, and Pride in their work
• Outgoing with a positive attitude
• Naturally friendly and welcoming; excellent with people of all personality types
• Stellar written and verbal communication skills
• Quick learner with strong computer/technology skills
• Well organized and very punctual
• Experience in a medical/office administration

FRONT DESK RECEPTIONIST BENEFITS

• Paid Time Off (PTO)
• Employee discounts & referral rewards
• Healthcare available: medical, dental, vision, life
• Employer Assistance Programs (commuter, health and wellness, mental health, etc.)
• 401K